Work From Home: Earn Up to $21/Hour with Customer Success Jobs in 2024

Imagine a job where you can work from the comfort of your home, earning up to $21 per hour while helping customers succeed. Today, we're diving into some of the hottest customer success roles of 2024. From managing relationships with top-tier clients to resolving billing issues and retaining valuable customers, these roles offer not just a paycheck but a pathway to career growth and fulfillment. Let’s get started.

Retention Specialist at Constant Contact

The first job on our list is the Retention Specialist at Constant Contact. This position is perfect for those who love engaging with customers and have a knack for solving problems. You'll use your top-notch customer support and negotiation skills to highlight the value of Constant Contact's products and keep customers happy and satisfied.

Responsibilities:

• Quickly respond to retention inquiries through phone, email, and cases.
• Handle calls from customers considering cancellation or downgrades.
• Identify customers' reasons for leaving and use persuasive skills to retain them.
• Tailor conversations to address specific marketing needs based on each customer's industry.

Requirements:

• Excellent organizational skills, multitasking ability, and strong attention to detail.
• Solid math and problem-solving abilities.
• Superior verbal and written communication skills.
• Flexibility, strong work ethic, and integrity.

Details:

• Full-time position starting July 8th, 2024.
• Shifts may include Saturdays or evenings (Monday to Saturday, 8am-8pm ET).
• Training from Monday to Friday, 10am-6pm ET.
• Pay ranges from $17 to $20 per hour.

Apply for Retention Specialist

Customer Success Specialist at CRF USA

The Customer Success Specialist role at CRF USA could be your perfect fit. This remote position is crucial in managing relationships and operations for one of the most innovative product suites in the industry.

Responsibilities:

• Manage relationships with users and stakeholders.
• Lead product training sessions and support sales activities.
• Contribute to the development and improvement of CRF Technology products.
• Perform data analysis and reporting to measure impact and identify areas for improvement.

Requirements:

• 1-3 years of experience or a formal education in relevant fields.
• Proven track record of meeting performance indicators and deadlines.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Familiarity with Monday.com, GitHub, Userback, and PowerBI is preferred.

Details:

• Annual salary between $65,000 and $75,000.
• Benefits include health and dental insurance, 401k and Roth IRA options, paid time off, and educational assistance.

Apply for Customer Success Specialist

Customer Success Representative at Fullsteam

The Customer Success Representative at Fullsteam in Markham, ON, focuses on building and maintaining strong relationships with assigned customers, ensuring their retention and growth.

Responsibilities:

• Act as a strategic advisor to customers.
• Understand customers' short- and long-term goals.
• Identify opportunities for sales add-ons, new products, and integrations.
• Address enhancements, bugs, and escalations to help customers find solutions.

Requirements:

• At least 3 years of experience in customer success or account management.
• Excellent communication skills, both oral and written.
• Ability to build and maintain relationships that drive customer engagement.
• An empathetic and positive attitude with a strong desire to help customers reach their goals.

Details:

• Comprehensive benefits package including medical, extended health and LTD plans, dental, and vision coverage.

Apply for Customer Success Representative

Billing Specialist at Constant Contact

As a Billing Specialist at Constant Contact, you'll be responsible for promptly addressing customer billing inquiries via telephone, email, and cases.

Responsibilities:

• Manage case queues and assist with training and mentoring new hires.
• Support various departments with billing issues.
• Research and resolve complex billing problems.
• Handle inbound cancellation or downgrade calls and work to retain customers.

Requirements:

• Excellent organizational and time management skills.
• Solid math and problem-solving skills.
• Superior verbal and written communication skills.
• Flexibility and a strong work ethic.

Details:

• Full-time position starting July 8th, 2024.
• Shifts may include Saturdays or evenings (Monday to Saturday, 8am-8pm ET).
• Training from Monday to Friday, 10am-6pm ET.
• Pay ranges from $17 to $21 per hour.

Apply for Billing Specialist

Customer Service Representative at Sutherland Global

The Customer Service Representative role at Sutherland Global offers a permanent work-from-home position, managing maintenance, collection, and liquidation activities for a portfolio of accounts.

Responsibilities:

• Handle various customer inquiries and analyze payment histories.
• Communicate account statuses to customers.

Requirements:

• Excellent verbal and written communication skills.
• Strong multitasking abilities and keen attention to detail.
• Familiarity with Microsoft Office tools.
• Experience in customer service.
• High school diploma or equivalent.

Details:

• Competitive rate of $14 per hour.
• Benefits include medical, dental, and vision coverage, paid training, generous PTO, and additional pay incentives.
• Equipment provided for home-based work.
• Requires excellent internet connectivity.

Apply for Customer Service Representative

Payment Recovery Specialist at Constant Contact

The Payment Recovery Specialist position at Constant Contact in Loveland, CO, is ideal for a curious, driven individual who can manage tasks autonomously while maintaining strong communication with customers.

Responsibilities:

• Place outbound calls and send emails to accounts needing a new payment method.
• Manage your calendar for timely follow-ups.
• Identify reasons for payment issues or cancellation requests.
• Use persuasive skills to retain customers.

Requirements:

• Excellent organizational and time management skills.
• Self-motivated attitude and drive to meet goals.
• Solid math and problem-solving skills.
• Strong verbal and written communication skills.
• Genuine customer focus and responsibility for delivering measurable results.

Details:

• Full-time position with pay ranging from $17 to $20 per hour.
• Experience with Constant Contact’s product suite and customer base is a plus.

Apply for Payment Recovery Specialist

Thank you for exploring these top customer success jobs for 2024 with us. We hope you found valuable insights and are excited about the opportunities ahead. If you have any questions or suggestions for future blog posts, feel free to leave a comment below. Happy job hunting!